There is nothing as disconcerting as trying to visit or log into your website, only to see a notice saying ‘This account has been suspended. Contact your hosting provider for more information.’
Your account has been suspended means that the hosting provider has temporarily taken your site offline.
We suspend websites for different reasons like malware infection, spam content, payment failure, and other policy violations. The notice is deliberately obscure, without a clear indication of what has happened and how to fix it because everyone who visits your site will also see this message.
We want to stress at this point that although all seems lost, it most certainly is not. The key is to act very fast here, especially if it is a hack that has prompted this action.
Don’t panic, we’re here to help. By the end of this article, you’ll know exactly how to fix the ‘this account has been suspended‘ issue, and get your website live as fast as possible.
TL;DR: There are many reasons why web hosts suspend sites, but the most serious one is malware. The only real way to protect your website, your visitors, and your data is to install a WordPress security plugin, like iThemes Security Pro. iThemes Security Pro is one of the most used WordPress security plugins and it is included with your hosting account, just submit a ticket and we will install it for you.